Economical, multiple and redundant international connectivity is considered a basic requirement for successful operations of any call center. Working closely with Call Center industry, PSEB and Ministry of IT, ISPAK played an instrumental role in chalking out nitty-gritty details for the policy framework of provision of free satellite backup for call centers and and its implementation. Call centers of the country continued to benefit from this policy of the Government till SMW4 got commissioned in December 2006.